Frequently Asked Questions
General Questions
Trial (₺0), Kalkhan Anti-Virus (₺150/year, ransomware protection included), Mobile Antivirus (free) and Mobile Browser (free).
The Trial and Anti-Virus editions are built for Windows. Mobile Antivirus and Mobile Browser are Android-only and are distributed through Google Play. iOS is not supported.
It is a good fit for home users, freelancers and small to medium-sized businesses. Installation requires administrator rights on Windows 10 or 11.
The free trial lets you put Anti-Virus to the test at no risk. Request it from the Download Center or the contact form; the installer link arrives by e-mail.
Use the contact form to place an order; your license is delivered by e-mail. Support: bilgi@kalkhan.com.tr · +90 850 309 5546 · Support Center.
Threat Detection
Kalkhan Anti-Virus delivers real-time protection and on-demand scanning through its protection engine. We do not publish independent lab certifications or detection-rate claims.
Yes. Behavior-based ransomware protection is part of the annual Kalkhan Anti-Virus license (₺150); we do not sell a separate Anti-Ransomware license.
Anti-Virus uses web access filtering to cut off suspicious and fraudulent sites. On mobile, Mobile Browser provides controlled browsing.
Product updates are downloaded over the internet for as long as your license is valid. Installing and updating may require administrator rights.
Fill in the ransomware response form or contact us at bilgi@kalkhan.com.tr / +90 850 309 5546.
Licensing & Setup
Tell us which package you want through the contact form. Once your order is confirmed, the license key is sent by e-mail.
Pick your product in the Download Center and submit a request, or use the secure link we send you by e-mail.
Fill in the lost license form or use the license verification page. Support: bilgi@kalkhan.com.tr
Yes. Mobile Antivirus and Mobile Browser are separate, free packages installed from Google Play on Android.
The Windows products need Windows 10 or 11, an administrator-level installation and an internet connection for updates. The mobile products run on Android devices.
Privacy & Policies
Our data processing principles are set out on the privacy policy (KVKK) page. The contact details you share for orders and support are used to fulfill your request.
Refund terms are published on the refund policy page. For any questions, write to bilgi@kalkhan.com.tr.
License and usage terms are published on the terms of use page.
Submit a request through the license verification form using your order e-mail address and license key.
The Support Center, bilgi@kalkhan.com.tr and +90 850 309 5546. For urgent ransomware incidents, use the ransomware form.